You have informed me that I will receive a refund, how will this work?

If we inform you that you are eligible for a refund, we will help you obtain it. First, we will request a refund from the airline. The airline must approve the request for the refund process to begin. The refund is dependent on the airline's processing times. These can vary significantly between the different airlines. Once the refund is processed by the airline, we will reimburse you via the original form of payment. Note that the flight is not cancelled until you have received confirmation of the cancellation.