Why are you asking for my bank details?

We return your refunds through the original form of payment. In some cases, we cannot use this method due to the following reasons: 

• It's been more than 1 year since the original payment, which is our partners’ limit for storing payment details. 
• You have changed banks, and the old account is no longer active. 
• You’ve made a chargeback. 
• You’ve won a complaint where the amount due is higher than the original payment. 

If your case fits any of the above scenarios, we will send you an email asking for more information.